Escalation Matrix & Grievance Redressal - Systematix Group| Stock Market, E-Broking, Investment Banking, Private Equity, PMS, Institutional Broking, Wealth Management, NRI Services, InvestmentSystematix Group| Stock Market, E-Broking, Investment Banking, Private Equity, PMS, Institutional Broking, Wealth Management, NRI Services, Investment

Function	Contact Person	Address	Contact No.	Email ID	Working Hours
Customer Care		The Capital, A Wing, 603-606 6^th Floor, Plot No. C-70, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400 051.	022-6619 8000	contactus@systematixgroup.in	Monday to Friday 9 am to 6 pm
Investor Complaint	Mr. Pradeep Gotecha		022-6619 8000	compliance_pms@systematixgroup.in
Compliance Officer	Mr. Pradeep Gotecha		022-6619 8000	compliance_pms@systematixgroup.in
Compliance Officer	Mr. Pradeep Gotecha		022-6619 8000	compliance_pms@systematixgroup.in

We are committed to providing a high standard of service to all our clients. This guide helps you how to approach us if you are not satisfied with any aspect of our products or services and wish to escalate or make a complaint. We welcome your feedback, it helps us improve our products and services for our clients.

You may use the aforesaid escalation matrix to reach us & highlight your concerns or complaint.

Investor Grievances Redressal

In the absence of any response from our side or in case if your complaint is not addressed by us to your satisfaction, you may, if you so wish, lodge a complaint with Securities and Exchange Board of India (SEBI) through following modes

Securities and Exchange Board of India
Office of Investor Assistance and Education-SEBI
SEBI Bhavan, Plot No.C4-A
G Block, Bandra Kurla Complex
Bandra (E), Mumbai – 400 051

Telephone: +91-22-2644 9000 / 4045 9000
Fax: +91-22-2644 9019-22 / 4045 9019-22
www.sebi.gov.in

SEBI SCORES

Filing of complaints on SCORES – Easy & quick
a. Register on SCORES portal
b. Mandatory details for filing complaints on SCORES:
i. Name, PAN, Address, Mobile Number, Email ID
c. Benefits:
i. Effective communication
ii. Speedy redressal of the grievances

SEBI SCORES website link https://scores.sebi.gov.in/

SEBI SCORES Mobile app links:

Android App : https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

IPhone App: https://apps.apple.com/in/app/sebiscores/id1493257302

Request you to quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES

Online Dispute Resolution Portal (“ODR Portal”)

If you are not satisfied with the outcome of SWASPL and SEBI SCORES, you may, if you so wish, initiate dispute resolution through Online Dispute Resolution Portal (“ODR Portal”) which can be accessed at https://smartodr.in/login

The dispute resolution through the ODR Portal can be initiated only when the complaint/dispute is not under consideration with SWASPL or SEBI SCORES or not pending before any arbitral process, court, tribunal or consumer forum or is non-arbitrable in terms of Indian law.